1-to-1 is a Call Center with a Difference.

Experience the 1-to-1 difference

What makes our contact center unique?

1-to-1 founders have spent years in a traditional call center environment. This decade of combined experience convinced them that
a new business model, based upon core values, empowering people and new technology, is required to successfully create
a dedicated contact center solution that adds long term value to our clients’ businesses.

What makes us different? We are proactive as 1-to-1 knows that the first step in a fruitful conversation is listening.
This enables our Key Account Mangers and supervisors to directly liaison with you to animate your scripts to put new life into your sales and marketing activities. We don’t make promises we can’t keep, as we deliver on our commitment to exceed your expected results or we don’t get paid.

Our values:

• A commitment to overachieve our customers expectations by giving the best of ourselves
• Respect for employees, customers, clients and vendors
• Requirement for personal integrity and ethical behavior
• Continuous staff development to increase their professionalism and career opportunities
• Advocating social responsibility

What we think, how we act.

We established 1-to-1 to establish, build, enhance and maintain the direct contact between you and your customers. 1-to-1 transforms
a traditional vendor relationship to a proactive strategic partnership. Not only do our partners select us, 1-to-1 chooses only to partner with clients when we are confident that we can build, share and enjoy joint success.

While 1-to-1 is agile and can rapidly execute short campaigns, we firmly believe in establishing a long term relationship.
Before we start talking, we listen, we analyze your needs and goals, probe and then we ask. Before we make or take the first call,
e-mail, sms, fax, we thoroughly understand the drivers of your business and ROI requirments.

1-to-1 builds an organization to reflect your corporate culture, and we customize our business to fit yours. We take on the look and feel and heart of the business and not just rote reading of submitted scripts. By investing the time to get to know you and your priorities,
we build a program that achieves your goals, rather than squeezing them into a pre-existing "system."

While we mirror your corporate culture, it does not blind us to find other solutions and provide recommendation to bring efficiencies and cost reductions. We realize that, at times, sacrificing short tem instant gains results in stable, long term growth.