1-to-1 inbound contact center services nurtures our partners’ most important assets, their hard grown customer base.
Competent customer care is core to increasing customer loyalty and enhancing your brand.

Entrust your relationship management to 1-to-1 team that is fully conversant with:

• Your customers’ needs, concerns and value
• Your business and products
• Your reputation and goals

1-to-1 empowers you to connect with and serve your customers in a fast paced, never sleeping business environment in the entire CEE region. Our highly trained, bilingual agents indentify closely with our partners and their corporate culture to provide seamless customer care that delivers results.

1-to-1 revives end-of-life customer relationship by indentifying clients that are on the verge of cancelling a product order or service.
We save the sale by:

• actively employing and constantly training the most qualified agents
• zealously listening to objections to create customized scripts and rebuttals
• generating customer interest in a cross / down sale
• systematically monitoring and stringently applying our quality control process

Lead generation, as well as lead qualification, requires unique skills.  The talents needed to consistently find and/or qualify prospects are very different from those needed to close sales.  The key reason our clients seek our help is that their sales representatives and sales management are trained and compensated to focus on closing business.  As important as it is to the sales process, most representatives do not, and usually will not, consistently make the effort to develop new prospects and sales opportunities effectively.  We help our clients spend more time meeting with qualified prospects rather than looking for them, or having to qualify them.

Our team can deliver sales leads for you and do it less expensively than you can do it yourself.  Consider the benefits of an outsourced lead generation or lead qualification solution:

• Increased sales and profits.
• Reduced costs per lead.
• Lead Generation - new, high-quality appointments with qualified decision-makers.
• Lead Qualification - qualify and develop trade show leads.
• Leverage the time of your sales team.
• Scalability to expand or retract the size of your lead generation or lead qualification team.
• Seamless representation of your company, products, and services.

Despite a recent emphasis on knowing the customer, many companies - even whole industries - fail to understand their markets. Some companies ignore core customers in favor of the fringe; others ignore important market shifts. Many fail to recognize when a market has peaked; some launch products with no target in sight. Others know their market but fail to reach it.

• Identifying & articulating client problems & needs
• Formulating focused objectives
• Developing appropriate methodologies
• Managing the marketing research process

1-to-1 boosts your marketing campaigns without busting your budget with incentivized agents focused upon your telesales effort. 1-to-1 creates a dedicated inside sales team that executes all aspects of a multi-channel sales effort, including, but not limited to:

• direct mail
• information fulfillment
• targeted, scheduled outbound calls
• internet / e-mail / web integration

Creative cross-selling and up selling strategies add more value to the order, without increasing the cost. What ever the language we use, our agents are fluent in transforming prospects into profits for our prestigious partners.

Are your hot, web generated leads lukewarm by the time the prospect gets a response? 1-to-1 untangles the web with accelerated action to all customer concerns and prospect enquiries. Our web handling team is an internal elite unit. 1-to-1 has developed a certified curriculum to specially train and E-certified each agent in handling direct customer contact via:

• email
• voice
• fax
• live chat
• sms / mobile marketing

1-to-1 furnishes our agents with the latest technology such as click to talk and collaborative site navigation tools to accomplish your marketing mission.

While technologies become more complex, customers expect comprehensible, clear answers and advice for their recent purchases. 1-to-1 is empowering thousands of consumers of products ranging form household electronics to state-of-the-art with the ability to take full advantage of their investment.. Working closely with our partners, we create robust, intelligently scripted questions and answers in several languages. 1-to-1 captures all data, adhering to stringent EU data protection legislation, to provide you with valuable marketing information and FAQ creation. Our technical team receives hands on training on the products, giving them practical experience in their use.

No company is immune to product recalls. 1-to-1 proactively contacts customers with products subject to a recall to inform them of the most painless method to effect repairs or exchange. Such actions are proven to retain your valuable customers.