1-to-1 tech team tenaciously tailors the latest technology to deliver a targeted, effective and efficient solution for each campaign. Agents, supervisors and management enjoy superior tech support, empowering them to focus upon exceeding your requirments.

Call Center Software

1-to-1 integrates various software solutions to provide a seamless platform that enables us to quickly create new campaigns and rapidly modify running projects while reducing IT costs and increasing quality.

The Platform enables:

• Rapid script development and modifications
• Use of Client/Server, Windows-based, interactive GUI screens
• Access to multiple data sources through its open architecture
• Complex script branching based on agent choice, business logic and call flow
• Consistent look and feel for rapid implementation and training of agents
• Customer-focused scripting and online information for "high value" customer perception

Key Features include:

• Host integration through screen scraping
• Email, SMS and fax integration to agent desktop
• Script and Question and Answer manager (CATI)
• Visible Caller history
• Rapid Keyword search

Thanks to the ease of use, robustness of our software and our tech team, our agents are powerfully equipped to deliver results.

Reporting with a difference

1-to-1 deciphers reams of statistics to render reports that enable rapid reaction and constant fine tuning of each running campaign. The software platform monitors and registers each Agent action in a flexible SQL database, enabling quick, flexible and most importantly clear and concise customized reports..

1-to-1 Reporting module includes, but is not limited to:

• Automated report production and delivery
• Transaction reporting down to mouse-click level
• Design customization
• Prompt handling of ad hoc queries and report changes
• Combined transaction reporting
• Individual agent reporting
• More based upon your individual needs